5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that almost all security guard companies are capable of supplying the service that property supervisors want, but also often do not due to a lack of continuing excellent management processes.
Safety guard companies are unlike any vendor that a home manager usually hires. If you hire a painter, then you can see whether they are doing their tasks by looking at the walls. However, when you hire a security guard company, how often can you determine if the guard company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your guards. In most instances they likely are, but it’s crucial to implement a method of verification and quality management to make sure that problems associated with the deficiency of doing these tasks don’t start to happen.
In this article we will discuss five (5) simple steps to improving your security guard service and achieving everything you picture as your perfect keyholding London.
Screen Your Guards Qualifications
In many states, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your condition is among these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the type of training that’s being supplied by your security company and ask yourself does it look decent.
It is also the security guard firm performing background and drug screenings on all your guards until they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent method to screen if the guard is a fantastic fit for your house is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This initial dialogue will tell you a good deal about what to expect from that shield and it provides you a chance to request a different shield if you think that it is necessary.
Evaluate Guard Training
Though most security guard companies have a very thorough orientation that introduces every shield to the company itself, in several cases the guard’s orientation to his delegated land isn’t quite as complete. We predict the orientation for the delegated land”Website Specific Training”. Find out what your website specific training looks like:
• Does it happen at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long can the security firm double bank? (Double banks is the procedure for experiencing a seasoned guard working in precisely the same time as the new guard.)
Determine the response to each of these questions and be sure that they match what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and also your website special training to get an understanding of what goes on preparing a shield to work in your property.
Review Your Guard’s Supervision
Protect supervision is among the more important factors of very good security guard service. When security companies deliver poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their responsibilities. When the guards are not being supervised, they start to feel that their job isn’t significant and they start to see themselves as not as a part of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not require onsite oversight, how can your security guard firm remotely oversee its defenses? Outside the Standard security firm field manager spot checks, the two methods of distant oversight that prove most effective are:
In case your guards are required to make rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of tracking the guards while they are in your property. These monitoring systems allow the security guard company to monitor the log and time the activity of the guards while they are making rounds to several areas in your property. Most Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an updated version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in regularly with the security guard company provides a method of making sure that each guard is safe and alert. Using guards check-in regularly together with the security guard company, at least each 30 minutes, guards feel that their security is important and that being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is happening with your security as you are not there. During these inspections, be sure to ask your security guards questions regarding their duties and responsibilities to make sure that they know their tasks. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security consultant be sure that the consultant isn’t really a security guard company. If so, your audit is guaranteed to develop problems with your current security guard company.